Terms and Conditions
Summary of Our Terms & Conditions
We aim to make your experience simple, secure, and professional. Here’s a quick overview of how we work:
- Our Services: We provide transcription, recording, and related administrative support services.
- Confidentiality: Your recordings and documents are always kept private and secure.
- Pricing: Quotes depend on audio quality, turnaround time, and complexity.
- Payment: Payment is due within the agreed terms; transcripts remain our property until fully paid.
- Accuracy: We guarantee professional quality, but not 100% accuracy for poor-quality audio.
- Client Duties: You must ensure recordings are lawful and that all participants have consented.
- Data Protection: We comply with POPIA — your personal and client data are never shared without consent.
- Cancellations: You may cancel at any time before completion; work already done will be billed.
- Disputes: Governed by South African law.
1. Introduction
Welcome to Veritas International Transcriptions (‘we’, ‘us’, ‘our’). These Terms and Conditions (‘Terms’) apply to all transcription, recording, and related services (‘Services’) provided to clients (‘you’, ‘your’). By using our Services or website, you agree to these Terms.
2. Scope of Services
We provide transcription, recording, and related administrative services in accordance with your instructions at the time of order.
3. Quotations and Pricing
Quotes are valid for 60 days and depend on factors such as audio quality, turnaround time, and complexity. Additional fees may apply for urgent or poor-quality audio. Prices exclude VAT unless stated otherwise.
4. Turnaround Times
Estimated times are provided in good faith but may vary based on audio quality or workload. We are not liable for unavoidable delays.
5. Payment Terms
Payment is due on presentation of our invoice unless agreed otherwise. Work remains our property until full payment is received. Late payments may attract interest as permitted under South African law.
6. Confidentiality and POPIA Compliance
We comply fully with the Protection of Personal Information Act (POPIA). All client materials are kept confidential, securely stored, and only accessed by authorised personnel.
7. Accuracy and Liability
We strive for accuracy but cannot guarantee 100% precision due to factors such as unclear audio or overlapping speech. Our total liability shall not exceed the amount paid for the specific service.
8. Client Responsibilities
Clients must ensure recordings are lawful and consented to by all participants, as required under RICA. Clients indemnify us against claims arising from illegal or unauthorised content.
9. Intellectual Property
Upon full payment, clients own the intellectual property rights in completed transcripts. We may retain anonymised data for training or quality assurance purposes.
10. Cancellation Policy
Cancellations must be made in writing. Work completed before cancellation will be invoiced proportionally. Deposits may be non-refundable.
11. Force Majeure
We are not liable for delays caused by events beyond our control such as power outages, system failures, or natural disasters.
12. Consumer Rights
These Terms comply with the Consumer Protection Act (CPA). Your legal rights under South African law remain unaffected.
13. Governing Law and Dispute Resolution
These Terms are governed by South African law. Disputes will be resolved through negotiation or the South African courts.
14. Updates to These Terms
We may revise these Terms periodically. The latest version will always appear on our website.
15. Contact Information
Veritas International Transcriptions
Email: Iris@verite.co.za
Phone: +27 021 685 2583
Address: 43 Newlands Avenue, Newlands, Cape Town, 7700